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Order & Shipping Policies

As a food service company, we believe in taking the time to create the freshest quality products for our customers.  In the same way, we strive to find the safest, most cost effective, shipping methods to ensure your order arrives on time and in tact. 

Order Policy

Processing Time

Standard online and phone orders require 3 to 5 business days to process, prior to shipment. If any item in an order is not available, a member of our customer service team will contact you to discuss substitution or back-order options. 

*Orders containing High-Temp Cheese:

High Temp Cheese orders will ship Mondays and Tuesdays during the summer months (April 1 - November 1), unless customer elects to pay expedited or refrigerated shipping. Orders to WI, MN, or Northern IL will be shipped through Wednesdays.

Pick-Up Orders

We require a 48-72 hour notice for all pick up orders (these orders may be picked up between 8:00am and 4:30 pm, Monday - Friday). You will be notified via phone or email when your order is ready - please come to the main office doors and let reception know you are here for a pickup.  All orders must be paid for in full prior to pick up. If you prefer, you can pay for your order via credit card or check at our front office.  

Add-On Orders

All add-on orders will be placed as a separate order from your original purchase. We will make every effort to ship your items together, but if the order has already been prepared for shipping, the add-on items will be shipped separately. 

Please contact a member of our customer service team with any questions, concerns or comments.  

Customer service can be reached at:
Ph: 1-(800)-328-8313 
Hrs: 8:00am - 4:30pm (M-F)

Shipping Policies

Standard Ground Shipping

Ground shipments may take between 5 to 7 days to reach you, depending on your location.  If you are in need of expedited shipping, you may request that a rush be added to your order (if eligible) or you can opt for 2nd Day or Next Day Shipping.  Please be advised that these shipping methods require additional fees.  Pricing on air shipments may be quoted prior to shipment.

Free shipping offer valid on Standard Shipping within the contiguous United States. Order shipping to Alaska and Hawaii subject to UPS calculated rates. 

Return Policy

All returned items must be unused, undamaged and in re-saleable condition.  Some products are subject to a re-stocking fee (please contact customer service prior to returning products).  Items that are returned without a return authorization will be refused.  As a food facility, we are unable to accept returns on the following products:

  • Spices
  • Seasonings
  • Ingredients
  • Casing 

Please report any breakage or damage to the carrier:

Please do not return any broken or damaged items to us without first contacting the carrier to file a claim.  We must receive notice of damage within 10 days of delivery.  Please be sure to keep all packaging, as UPS may require inspection of the original packaging prior to paying claim.

Warranties on products that are not manufactured by PS Seasoning & Spices are warrantied by the manufacturer. Neither PS Seasoning & Spices nor the manufacturer may be held responsible for customer misuse of merchandise.

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