Order & Shipping Policies

As a food service company, we believe in taking the time to create the freshest quality products for our customers.  It is with this in mind that our order and shipping process has been established.  We strive to ensure our customers receive the best possible products, while using the most cost effective shipping method for an order.

Order Policies

Standard Order Policy

Standard phone and online orders require 3 to 5 business days to process, prior to shipment. If any item in order is not available, a member of our customer service team will contact you to discuss substitution or back order options. 
*Orders containing High-Temp Cheese:
High Temp Cheese orders will ship Mondays and Tuesdays during the summer months (April 1 - November 1), unless customer elects to pay expedited or refrigerated shipping. Orders to WI, MN, or Northern IL will be shipped through Wednesdays. If day of shipment reaches 80 degrees F, we will contact you to determine if you wish to proceed with the shipment.  If you elect to ship the cheese, you assume responsibility for the product and its condition upon receipt.

Pick-Up Orders

We require a 48-72 hour notice for all pick up orders (these orders may be picked up between 8:00 am and 4:30 pm, Monday through Friday at door 27).  You will be notified via phone or email when your order is complete and ready for pick up.  All orders must be paid for in full prior to pick up.  If you prefer, you can pay for your order via credit card or check at our front office.  We also accept cash for the exact amount of purchase.

Add-On Orders

All add-on orders will be placed as a separate order from your original purchase. We will make every effort to ship your items together, but if the order has already been prepared for shipping, the add-on items will be shipped separately. Note: if you request your items ship together, it could delay shipping an additional 3-5 days to accommodate new order processing. 
Please contact a member of our customer service team with any questions, concerns or comments.  Customer service can be reached at (800) 328-8313 between the hours of 8:00am and 4:30pm Monday through Friday.

Shipping Policies

Standard Ground Shipping

Ground shipments may take between 5 to 7 days to reach you, depending on your location.  If you are in need of expedited shipping, you may request that a rush be added to your order (if eligible) or you can opt for next day, 2nd day or 3rd day shipping.  Please be advised that these shipping methods require additional fees.  Pricing on air shipments may be quoted prior to shipment.

Free Shipping on Orders of $29.00 or More

This promotion applies to standard ground shipping on all online orders placed at that will be shipped within the continental United States (excludes Alaska and Hawaii).  **This offer is not valid on orders containing sawdust, pellets, smoker parts and equipment outside of the Continental U.S.  Terms and rates are subject to change at any time.

Return Policy

All returned items must be unused, undamaged and in re-saleable condition.  Some products are subject to a re-stocking fee (please contact customer service prior to shipping return products).  Items that are returned without a return authorization will be refused.  As a food facility, we are unable to accept returns on the following products:
     • Spices
     • Seasonings
     • Ingredients

     • Casing 

Please report any breakage or damage to the carrier:

Please do not return any broken or damaged items to us without first contacting the carrier to file a claim.  We must receive notice of damage within 10 days of delivery.  Please be sure to keep all packaging, as UPS may require inspection of the original packaging prior to paying claim.
Warranties on products that are not manufactured by PS Seasoning & Spices are warrantied by the manufacturer. Neither PS Seasoning & Spices nor the manufacturer may be held responsible for customer misuse of merchandise.