Order & Shipping Policies
Order & Shipping Policy
As a food service company, we believe in taking the time to create the freshest quality products for our customers. It is with this in mind that our order and shipping process has been established. We strive to ensure our customers receive the best possible products, while using the most cost effective shipping method for an order.
Standard Order Policy
Standard call-in and online orders require 3 to 5 business days to process, prior to the order being ready for shipment. If any items on an order were to become unavailable and could delay shipment, a customer service representative will contact you via phone or email, with options of how your order can be shipped (to be held until all backorders are available and ship as one shipment, or ship all available and send backorder when available)
*Orders containing Hi-Temp Cheese:
During the summer months, hi-temp cheese will be shipped on Monday's and Tuesday's only, unless you elect to pay overnight or refrigerated shipping. If you are located in Wisconsin, Minnesota or Northern Illinois, cheese can ship through Wednesday. On days that are forecasted to reach an excess of 80 degrees Fahrenheit, we will contact you to determine if you wish to proceed with the shipment. If you elect to ship the cheese, you assume responsibility for the product and its condition upon receipt.
We require a 24 hour notice for all pick up orders (these orders may be picked up between 8:00am and 4:30pm, Monday through Friday at door 27). You will be notified via phone or email when your order is complete and ready for pick up. All orders must be paid for in full prior to pick up. If you prefer, you can pay for your order via credit card or check at our front office. We also accept cash for the exact amount of purchase.
All add-on orders will be placed as a separate order from your original order. Our team will make every effort to ship an add on order with the original order. This is occasionally not possible at which time the add on order will be shipped as a separate order.
Please contact a member of our customer service team with any questions, concerns or comments. Customer service can be reached at (800) 328-8313 between the hours of 8:00am and 4:30pm Monday through Friday.
Standard Ground Shipping
Ground shipments may take between 5 to 7 days to reach you, depending on your location. If you are in need of expedited shipping, you may request that a rush be added to your order (if eligible) or you can opt for next day, 2nd day or 3rd day shipping. Please be advised that these shipping methods require additional fees. Pricing on air shipments may be quoted prior to shipment.
Free Shipping on Orders of $29.00 or More
This promotion applies to standard ground shipping on all online orders placed at www.psseasoning.com that will be shipped within the continental United States (excludes Alaska and Hawaii). **This offer is not valid on orders containing sawdust, pellets, smoker parts and equipment outside of the Continental U.S. Terms and rates are subject to change at any time.
All returned items must be unused, undamaged and in re-saleable condition. Some products are subject to a re-stocking fee (please contact customer service prior to shipping return products). Items that are returned without a return authorization will be refused. As a food facility, we are unable to accept returns on the following products:
Please report any breakage or damage to the carrier:
Please do not return any broken or damaged items to us without first contacting the carrier to file a claim. We must receive notice of damage within 10 days of delivery. Please be sure to keep all packaging, as UPS may require inspection of the original packaging prior to paying claim.
Warranties on products that are not manufactured by PS Seasoning & Spices are warrantied by the manufacturer. Neither PS Seasoning & Spices nor the manufacturer may be held responsible for customer misuse of merchandise.